1. INTRODUCTION

ThemeRex (web­site url address: http://themerex.net/) app­re­cia­tes your busi­ness and trust. We are Cyprus based com­pa­ny, crea­ting pro­ducts to enhan­ce your web­site buil­ding expe­ri­ence. Plea­se read this Pri­va­cy Poli­cy, pro­vi­ding con­sent to both docu­ments in order to have per­mis­si­on to use our services.

2. DATA COLLECTED

DATA STORAGE LOCATION

We are Cyprus based com­pa­ny and ope­ra­te web ser­vers hos­ted in Ger­ma­ny. Our hos­ting pro­vi­der Hetz­ner Online GmbH adhe­res to the EU/US “Pri­va­cy Shield”, ensu­ring that your data is secu­re­ly stored and GDPR com­pli­ant. For more infor­ma­ti­on on Hetz­ner Online GmbH pri­va­cy poli­cy, plea­se see here: Hetz­ner Data Pri­va­cy Poli­cy.

REGISTRATION DATA

If you regis­ter on our web­site, we store your cho­sen user­na­me and your email address and any addi­tio­nal per­so­nal infor­ma­ti­on added to your user pro­fi­le. You can see, edit, or dele­te your per­so­nal infor­ma­ti­on at any time (except chan­ging your user­na­me). Web­site admi­nis­tra­tors can also see and edit this information.

PURCHASE DATA

To recei­ve pro­duct sup­port, you have to have one or more Envato/ThemeREX purcha­se codes on our web­site. The­se purcha­se codes will be stored tog­e­ther with sup­port expi­ra­ti­on dates and your user data. This is requi­red for us to pro­vi­de you with down­loads, pro­duct sup­port and other cus­to­mer services.

SUPPORT DATA

If you have regis­tered on our web­site and have a valid sup­port account, you can sub­mit sup­port tickets for assis­tance. Sup­port form sub­mis­si­ons are sent to our third par­ty Tick­sy ticke­ting sys­tem. Only the data you expli­cit­ly pro­vi­ded is sent, and you are asked for con­sent, each time you want to crea­te a new sup­port ticket. Tick­sy adhe­res to the EU/US “Pri­va­cy Shield” and you can see their pri­va­cy poli­cy here: Tick­sy Pri­va­cy Poli­cy.

COMMENTS

When you lea­ve comm­ents on the web­site we coll­ect the data shown in the comm­ents form, and also the IP address and brow­ser user agent string to help spam detection.

CONTACT FORM

Infor­ma­ti­on sub­mit­ted through the cont­act form on our site is sent to our com­pa­ny email, hos­ted by Zoho. Zoho adhe­res to the EU/US “Pri­va­cy Shield” poli­cy and you can find more infor­ma­ti­on about this here: Zoho Pri­va­cy Poli­cy.

The­se sub­mis­si­ons are only kept for cus­to­mer ser­vice pur­po­ses they are never used for mar­ke­ting pur­po­ses or shared with third parties.

GOOGLE ANALYTICS

We use Goog­le Ana­ly­tics on our site for anony­mous report­ing of site usa­ge. So, no per­so­na­li­zed data is stored. If you would like to opt-out of Goog­le Ana­ly­tics moni­to­ring your beha­vi­or on our web­site plea­se use this link: Goog­le Ana­ly­tics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your per­so­nal infor­ma­ti­on in the fol­lo­wing cases:

• Verification/identification of the user during web­site usage;
• Pro­vi­ding Tech­ni­cal Assistance;
• Sen­ding updates to our users with important infor­ma­ti­on to inform about news/changes;
• Che­cking the accounts’ acti­vi­ty in order to pre­vent frau­du­lent tran­sac­tions and ensu­re the security
• over our cus­to­mers’ per­so­nal information;
• Cus­to­mi­ze the web­site to make your expe­ri­ence more per­so­nal and engaging;
• Gua­ran­tee over­all per­for­mance and admi­nis­tra­ti­ve func­tions run smoothly.

3. EMBEDDED CONTENT

Pages on this site may include embedded con­tent, like You­Tube vide­os, for exam­p­le. Embedded con­tent from other web­sites beha­ves in the exact same way as if you visi­ted the other website.

The­se web­sites may coll­ect data about you, use coo­kies, embed addi­tio­nal third-par­ty track­ing, and moni­tor your inter­ac­tion with that embedded con­tent, inclu­ding track­ing your inter­ac­tion with the embedded con­tent if you have an account and are log­ged-in to that web­site. Below you can find a list of the ser­vices we use:

FACEBOOK

The Face­book page plug­in is used to dis­play our Face­book time­line on our site. Face­book has its own coo­kie and pri­va­cy poli­ci­es over which we have no con­trol. The­re is no instal­la­ti­on of coo­kies from Face­book and your IP is not sent to a Face­book ser­ver until you con­sent to it. See their pri­va­cy poli­cy here: Face­book Pri­va­cy Poli­cy .

TWITTER

We use the Twit­ter API to dis­play our tweets time­line on our site. Twit­ter has its own coo­kie and pri­va­cy poli­ci­es over which we have no con­trol. Your IP is not sent to a Twit­ter ser­ver until you con­sent to it. See their pri­va­cy poli­cy here: Twit­ter Pri­va­cy Poli­cy .

YOUTUBE

We use You­Tube vide­os embedded on our site. You­Tube has its own coo­kie and pri­va­cy poli­ci­es over which we have no con­trol. The­re is no instal­la­ti­on of coo­kies from You­Tube and your IP is not sent to a You­Tube ser­ver until you con­sent to it. See their pri­va­cy poli­cy here: You­Tube Pri­va­cy Poli­cy.

4. COOKIES

This site uses coo­kies – small text files that are pla­ced on your machi­ne to help the site pro­vi­de a bet­ter user expe­ri­ence. In gene­ral, coo­kies are used to retain user pre­fe­ren­ces, store infor­ma­ti­on for things like shop­ping carts, and pro­vi­de anony­mi­zed track­ing data to third par­ty appli­ca­ti­ons like Goog­le Ana­ly­tics. Coo­kies gene­ral­ly exist to make your brow­sing expe­ri­ence bet­ter. Howe­ver, you may pre­fer to disable coo­kies on this site and on others. The most effec­ti­ve way to do this is to disable coo­kies in your brow­ser. We sug­gest con­sul­ting the help sec­tion of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)

• cfduid: Is used for our CDN Cloud­Fla­re to iden­ti­fy indi­vi­du­al cli­ents behind a shared IP address and app­ly secu­ri­ty set­tings on a per-cli­ent basis. See more infor­ma­ti­on on pri­va­cy here: Cloud­Fla­re Pri­va­cy Poli­cy.
• PHPSESSID: To iden­ti­fy your uni­que ses­si­on on the website.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)

• wp-auth: Used by Word­Press to authen­ti­ca­te log­ged-in visi­tors, pass­word authen­ti­ca­ti­on and user verification.
• wordpress_logged_in_{hash}: Used by Word­Press to authen­ti­ca­te log­ged-in visi­tors, pass­word authen­ti­ca­ti­on and user verification.
• wordpress_test_cookie Used by Word­Press to ensu­re coo­kies are working correctly.
• wp-settings-[UID]: Word­Press sets a few wp-settings-[UID] coo­kies. The num­ber on the end is your indi­vi­du­al user ID from the users data­ba­se table. This is used to cus­to­mi­ze your view of admin inter­face, and pos­si­bly also the main site interface.
• wp-settings-[UID]:Word­Press also sets a few wp-settings-{time}-[UID] coo­kies. The num­ber on the end is your indi­vi­du­al user ID from the users data­ba­se table. This is used to cus­to­mi­ze your view of admin inter­face, and pos­si­bly also the main site interface.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a regis­tered cli­ent for our site, the­re is no per­so­nal infor­ma­ti­on we can retain or view regar­ding yourself.

If you are a cli­ent with a regis­tered account, your per­so­nal infor­ma­ti­on can be acces­sed by:

• Our sys­tem administrators.
• Our sup­port­ers when they (in order to pro­vi­de sup­port) need to get the infor­ma­ti­on about the cli­ent accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-par­ties in a way as to reve­al any of your per­so­nal infor­ma­ti­on like email, name, etc. The only excep­ti­ons to that rule are for part­ners we have to share limi­t­ed data with in order to pro­vi­de the ser­vices you expect from us. Plea­se see below:

ENVATO PTY LTD

For the pur­po­se of vali­da­ting and get­ting your purcha­se infor­ma­ti­on regar­ding licen­ses for our the­me, we send your pro­vi­ded tokens and purcha­se keys to Enva­to Pty Ltd and use the respon­se from their API to regis­ter your vali­da­ted sup­port data. See the Enva­to pri­va­cy poli­cy here: Enva­to Pri­va­cy Poli­cy.

TICKSY

Tick­sy pro­vi­des the sup­port ticke­ting plat­form we use to hand­le sup­port requests. The data they recei­ve is limi­t­ed to the data you expli­cit­ly pro­vi­de and con­sent to being set when you crea­te a sup­port ticket. Tick­sy adhe­res to the EU/US “Pri­va­cy Shield” and you can see their pri­va­cy poli­cy here: Tick­sy Pri­va­cy Poli­cy.

7. HOW LONG WE RETAIN YOUR DATA

When you sub­mit a sup­port ticket or a com­ment, its meta­da­ta is retai­ned until (if) you tell us to remo­ve it. We use this data so that we can reco­gni­ze you and appro­ve your comm­ents auto­ma­ti­cal­ly ins­tead of hol­ding them for moderation.

If you regis­ter on our web­site, we also store the per­so­nal infor­ma­ti­on you pro­vi­de in your user pro­fi­le. You can see, edit, or dele­te your per­so­nal infor­ma­ti­on at any time (except chan­ging your user­na­me). Web­site admi­nis­tra­tors can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS pro­to­col throug­hout our site. This encrypts our user com­mu­ni­ca­ti­ons with the ser­vers so that per­so­nal iden­ti­fia­ble infor­ma­ti­on is not captured/hijacked by third par­ties wit­hout authorization.

In case of a data breach, sys­tem admi­nis­tra­tors will imme­dia­te­ly take all nee­ded steps to ensu­re sys­tem inte­gri­ty, will cont­act affec­ted users and will attempt to reset pass­words if needed.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a regis­tered account on this web­site or have left comm­ents, you can request an expor­ted file of the per­so­nal data we retain, inclu­ding any addi­tio­nal data you have pro­vi­ded to us.

You can also request that we era­se any of the per­so­nal data we have stored. This does not include any data we are obli­ged to keep for admi­nis­tra­ti­ve, legal, or secu­ri­ty pur­po­ses. In short, we can­not era­se data that is vital to you being an acti­ve cus­to­mer (i.e. basic account infor­ma­ti­on like an email address).

If you wish that all of your data is era­sed, we will no lon­ger be able to offer any sup­port or other pro­duct-rela­ted ser­vices to you.

GDPR RIGHTS

Your pri­va­cy is cri­ti­cal­ly important to us. Going for­ward with the GDPR we aim to sup­port the GDPR stan­dard. ThemeREX per­mits resi­dents of the Euro­pean Uni­on to use its Ser­vice. The­r­e­fo­re, it is the intent of ThemeREX to com­ply with the Euro­pean Gene­ral Data Pro­tec­tion Regu­la­ti­on. For more details plea­se see here: EU GDPR Infor­ma­ti­on Portal.

10. THIRD PARTY WEBSITES

ThemeREX may post links to third par­ty web­sites on this web­site. The­se third par­ty web­sites are not scree­ned for pri­va­cy or secu­ri­ty com­pli­ance by ThemeREX, and you release us from any lia­bi­li­ty for the con­duct of the­se third par­ty websites.

All social media sha­ring links, eit­her dis­play­ed as text links or social media icons do not con­nect you to any of the asso­cia­ted third par­ties, unless you expli­cit­ly click on them.

Plea­se be awa­re that this Pri­va­cy Poli­cy, and any other poli­ci­es in place, in addi­ti­on to any amend­ments, does not crea­te rights enforceable by third par­ties or requi­re dis­clo­sure of any per­so­nal infor­ma­ti­on rela­ting to mem­bers of the Ser­vice or Site. ThemeREX bears no respon­si­bi­li­ty for the infor­ma­ti­on coll­ec­ted or used by any adver­ti­ser or third par­ty web­site. Plea­se review the pri­va­cy poli­cy and terms of ser­vice for each site you visit through third par­ty links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may beco­me neces­sa­ry or desi­ra­ble to ThemeREX, for legal pur­po­ses, to release your infor­ma­ti­on in respon­se to a request from a govern­ment agen­cy or a pri­va­te litig­ant. You agree that we may dis­c­lo­se your infor­ma­ti­on to a third par­ty whe­re we belie­ve, in good faith, that it is desi­ra­ble to do so for the pur­po­ses of a civil action, cri­mi­nal inves­ti­ga­ti­on, or other legal mat­ter. In the event that we recei­ve a sub­poe­na affec­ting your pri­va­cy, we may elect to noti­fy you to give you an oppor­tu­ni­ty to file a moti­on to quash the sub­poe­na, or we may attempt to quash it our­sel­ves, but we are not obli­ga­ted to do eit­her. We may also proac­tively report you, and release your infor­ma­ti­on to, third par­ties whe­re we belie­ve that it is pru­dent to do so for legal reasons, such as our belief that you have enga­ged in frau­du­lent acti­vi­ties. You release us from any dama­ges that may ari­se from or rela­te to the release of your infor­ma­ti­on to a request from law enforce­ment agen­ci­es or pri­va­te litigants.

Any pas­sing on of per­so­nal data for legal pur­po­ses will only be done in com­pli­ance with laws of the coun­try you resi­de in.

12. AMENDMENTS

We may amend this Pri­va­cy Poli­cy from time to time. When we amend this Pri­va­cy Poli­cy, we will update this page accor­din­gly and requi­re you to accept the amend­ments in order to be per­mit­ted to con­ti­nue using our services.